We are very pleased with Water Concepts’ products and services. Their strong sense of commitment and rich experience have helped us to furnish our new home into a beautiful haven. Water Concepts can be relied upon to deliver quality work.
The Soong Family, City View (Extracted from Full Version)
The old facade of our house has been revitalised, thanks to the wonderful job performed by WCC and we are extremely happy with our new koi pond (together with the water feature and wooden decking), which has generated many positive comments from our neighbours and friends. We would not hesitate to recommend WCC to any homeowner seeking to engage a professional, reliable and knowledgeable koi pond contractor.
The Goh Family of Sunrise Drive (extracted from Full Version)
I invited 3 landscape and water feature specialists to quote for the renovation of my condominium’s balcony. M/s Water Concepts and Consultancy (WCC) was one of them. When Anita from WCC politely corrected my misperception of the water filtration system in a koi pond, I knew I have found the right professionals for the contract. I was not wrong, the team from WCC with Anita and Jazz were a truly professional lot, educating me with ideas on how koi ponds should be built and maintained.
They allowed me to plan and discuss with them on the look and feel of the completed balcony. New ideas were created throughout the discussions. One of them being Anita’s suggestion of framing polished granite tiles on the wood decking. This has turned out to be an interesting variation of just pure wood decking on the entire balcony. You may like to see the completed works in WCC website featuring various views of the balcony after dusk.
The team were very accommodating and accepted what ever reasonable requests made during the construction process, making multiple trips and updating me through emails and short messages on the phone. With the appropriate plants, water features, lightings recommended by WCC and piped in music, the once plain balcony has turned into a paradise of sorts.
Dr Tyrone Goh, Dakota Residences
When we decided to have a koi pond installed in our intermediate terrace, there were a few contractors to choose from but when my dad & I spoke to the professionals at Water Concepts, we immediately knew that we will be in safe hands as they not only advised us on the technical details of the pond but also and most importantly about the health and well being of the koi’s when designing the pond.
Our pond is now completed and we are so thankful to the excellent work done by Water Concepts and would not hesitate to recommend them to anyone thinking of having a water feature in their homes. You definitely get more than what you pay for with Water Concepts.
Thank you Water Concepts once again for making our introduction into keeping koi’s a pleasurable one.
The Shanmugam’s @ Jin Tari Piriing
We moved to our current house 2 years ago and as it comes with a koi pond, we decided to take up koi keeping. The experience turned out to be far less than satisfactory. Despite seeking help from a number of service providers and paying a fortune along the way, we couldn’t get water clarity and worse, our kois started dying. Close to giving up, we chanced upon a flyer from Water Concepts and decided to drop the team an email.
The team responded the very next day and the service was most professional, impressed with their knowledge, we decided to go along with their recommendations on how to improve the pond and filter chamber set-up. Our water quality is superb and the kois are swimming most happily in their new environment.
A great team and we will not hesitate to recommend Water Concepts & Consultancy.
Mr Lak, Kew Ave
Like all first timers whom are making investment decision on a koi pond and/or water feature, you want to be absolutely sure what you pay for is not only good value for money but also comes with an impeccable after-sales service. I have the privilege of working with Anita and Jazz from Water Concepts. I must say they really wow me with their professionalism and top-notched customer services (pre-sales and particularly the after-sales, making several trips down on short notice to identify root cause of the problem). Anita and Jazz, you guys have clearly set a benchmark of what customer service is all about for your competitors and I am delighted to be one of your another happy customer.
Mr Raymond Tan, Sky@Eleven (Water Feature)
It is with great pleasure that I am writing this so called “testimonial” in praise of Water Concepts. From the moment that I called to enquire if something could be done with the right vendor. Not only did Water Concepts deliver service-wise, they went out of their way to “fix” some other problems we were having which were totally unrelated to fishes and our pond which is both impressive and a pleasant surprise. Close supervision and a personal level of contact with their customers made it possible to achieve deadlines especially when work needed to be completed ahead of the Chinese New Year holidays.
We have no hesitation in recommending Water Concepts to anyone looking to work with a company “with a heart’ and personalised, hassle-free service. Bravo!
Mrs Li Lian Wee, Mariene Avenue
It has been a great pleasure to engage Water Concepts to revamp my pond. Now my new pond looks more pleasant and my kois are happily swimming. Even my visitors have been praising that my pond is nicely done. I am very satisfied with their quick response and service. As promised, just around a month my pond is done. Great work guys! And Jazz is a very knowledgeable guy, who willingly shares his koi knowledge with me. By creating the right filter systems, and now my pond water is crystal clear. Once again, thank you very much Water Concepts.
Mr Huang, Stratton Drive
It was through 'Juz Homz' magazine that I engaged Water Concepts to build a koi pond as well as landscaping my garden. My experience with them has been great. I am satisfied with their service/advice from building an appropriate size of pond, types of plants, frequency of water maintenance as well as buying of kois. Now, the koi pond is 'must-visit' comer for our family members to enjoy the peace and serenity after work or on rest day.
Mr Wong Twee Liang, Jalan Pacheli
I would have no hesitation in recommending Water Concepts based on the excellent level of service that I received. They responded very quickly when I contacted them about cleaning my very dirty koi pond. They first came and did a detailed inspection followed up by a detailed email explaining why they thought the pond was getting so dirty and a detailed explanation of the solution. They provided a detailed quote when asked and once it was signed, came very quickly to carry out the work. When they had finished the work, they provided me with a detailed report outlining what was done and, more importantly, attached pictures so I could actually see how much dirt had accumulated in the filtration tanks! Throughout the whole process Water Concepts came across as not only being very professional, but also very knowledgeable about koi ponds and koi fish. Very impressive!!
Mr Mark Giblett, Regional Vice President, SE Asia (Banking & Finance Industry)
I have a water feature outdoors with pebbles in the water. I had been looking for someone to do a regular maintenance on this feature for sometime when I happened to find a company ‘Water Concepts & Consultancy Pte Ltd’ via internet. They came over to see the feature and give a quote for the job. I took them up on the offer and must say they came and did a very professional job on the cleaning and maintenance of the water feature. Even repainted some of the rusted areas for me. Must say I am very happy with the service they provided and the after sales customer service.
Mrs Krishnan, Jalan Jambu Ayer
Hwa Chong Institution Boarding School would like to express our appreciation to Water Concepts & Consultancy Pte Ltd for the excellent and outstanding service provided since 13th May 2010.
The team is well organized, detailed and professional which is evident to the pleasure of all the HCI Boarding School staff. They been prompt in their daily Water Parameter Checks and in their daily updates and reports. Their works on flushing of filter chamber water, cleaning and vacuuming of pond are professionally done which are evident from the result of superb clarity of water. Special commendations to be made on their effort in meeting deadlines and producing good results in keeping to their promises.
Dr. Lee Khen Seng, Director, Hwa Chong Institution Boarding School
Water Concepts has provided a consistently high level of professional expertise and excellent service in renovation my pond recently. Jazz, Anita and Brandon, together with their pleasant and responsible staff, form a good team in delivering on what they promise - water clarity and an efficient and effective filtration system to ensure healthy, active fish. I’m pleased with the results so far and would be happy to commend, and recommend, them to my friends.
Dr. L. Khong, Holland Road area
They came to the wrong house for the right reasons. My husband and I are very happy to have met the staff from Water Concepts, who were supposed to go to another house in the estate. As were having problems with our own koi pond, they readily offered to have a look at the pond. They displayed high level of knowledge and professionalism in their field of work. One look at our former koi pond and they were able to identify the problem area. Within a short period of time, the team got to work and helped to resolve the issue. In their course of work, they were rpompt and provided personalised service and now, we can truly enjoy the kois in very clear water.
We are truly very pleased with the service by their team. We wish Water Co
Mr & Mrs Muhammad, Jalan Chengam
Please find attached my grateful thanks to Water Concepts for the fantastic work rendered to my pond.
I’ve been keeping koi for years. As a passionate hobbyist, I’ve been proud of the clarity of my pond water. However, there have also been occasional problems of my kois’ health deteriorating - illnesses like red fins, some even resulting in death. Despite approaching many contractors who claim to be in the pond businesses, they have not been able to rectify the sick fishes’ problems. My kois still repeatedly scratch the pond walls and jump out of the pond .
However upon meeting Water Concepts, everything has changed. Their friendly approach and patience in making me understand that clear water does not necessarily ensure top quality water has saved the health and lives of my kois. The red fins that previously infected my kois’ diseased bodies have disappeared! Together with their professional monthly pond maintenance, I can now enjoy the full beauty of my precious kois. I never knew what crystal clear clarity is until I handed the pond over to Water Concepts. They are amazing and extremely approachable jovial professionals!! An absolute joy to work with them!
Ms Yeap, Holland Road
I would like to compliment Water Concepts & Consultancy for their professional attention in servicing my Koi Pond in June 2010. First, for their urgent response to my call. Second, for their professional and detailed cleaning and servicing. Last, but not least, their sound advice on continual pond maintenance. All this was done with a sense of urgency.
Mr Ronald S.K. Tan, Jedburgh Gardens
My experience with Water Concepts has been great & indeed trouble-free! They provided expert advice when it comes to Koi pond construction, water maintenance and even to the extent of making Koi choices for amateur like me.
Mr Lee GH, Jalan Gembira
Water Concepts have provided me with excellent service, from the beginning of pond construction to the final selection of the kois. They have been a real pro and a great help to me for I am a novice in fish rearing.
Mr Jack Koh, Corporation Walk
My wife and I are truly grateful to Water Concepts for restoring and maintaning our koi pond and water feature. We desperately needed help as we were having so many problems with our old set-up. They were true professionals as they immediately diagnosed the problem, came up with the remedy and knew exactly what they were doing. They finished the job on time and even rectified many other problems that cropped up along the way. Now our kois are happily swimming in their new pond and we enjoy the soothing sound from the overflowing pot in our water feature.
Dr. Lee & Mrs Lee, Portchester Avenue
We have been trying to keep our pond water clear by changing water frequently but to no avail. We saw Water Concepts' flyer and decided to give them a call after reading the testimonials of their clients. Water Concepts were very professional in their work, friendly and helpful even with other non-related fixes. They also gave us helpful advice on pond and fish management. We are most satisfied with Water Concepts' services.
Mr & Mrs Lee, Highland Road
Water Concepts were extremely professional and efficient in fixing our ongoing koi pond problem. We had tried several other companies to no avail. Water Concepts were fast, reasonably priced and a pleasure to work with. I would not hesitate to recommend them to anyone.
Ms Judy Dunne, Faber Green
Keeping Kois is not a cheap and easy investment, it takes passion, patience, deep water and koi being knowledge. I don’t have all of them inclusively.
I have changed koi pond maintenance contract for the third time in a year but the experience with Water Concepts team was phenomenal. They execute their service with passion, patience and great knowledge on kois and koi ponds. Though my koi pond is still going through the New Pond Syndrome (NPS), I know I can trust his team to ensure my Kois are in tip top health condition and if there is any problems with the koi pond or kois. they will be prompt at your doorstep.
I have always felt that a testimonial is society's most powerful marketing tool. No matter how much advertising and promotion a business does, it always comes back to the overall customer experience. I would highly recommend Water Concepts & Consultancy to any Koi enthusiasts.
Mr Jimmy Brian Christanthio, West Coast Road
I wanted to keep away from traditional timber decking for my balcony and what Water Concepts team provided really lived up to my satisfaction. Quality service, detailed plan with hand made drawing provide me with the most reliable image I was impressed with their patience and effort. They were willing to come back again and again just to make sure my balcony could come into perfection. Perfectly happy with their service and attitude and I highly recommend Water Concepts & Consultancy even though I do not keep kois.
Thank you and I am enjoying my view everyday.
Mr Minh Nhat Nguyen,. Alexandra View
"I engaged Water Concepts and their team after reviewing several quotations to construct a koi pond in my garden. I awarded the job to them not on reputation but on their knowledge and attention to detail. I am surprised they were the only company to provide me a detailed proposal and quotation, including work scope and items supplied. For the amount of money I spend on the koi pond, I better know what I am getting and Water Concepts was the only company to provide that to me. Several other koi pond builders were only able to give a ball-park indicative price and that was it. Kudos to Water Concepts, I felt compelled to write this testimonial after witnessing their great service and quality of work in my existing koi pond with water feature.”
Mr Marco Lee, Mount Sinai
"A big thank you to the team at Water Concepts who brought my dream water feature alive! A pat on the back for the team who refused to rush through the job and working meticulously! To put it simply: Reliable recommendations, efficient service, paying attention to details! I have a beautiful home that I am so proud of..”
Ms Kate Tan & Mr Adrian Loh, Alexandra View
'We just moved into our semi-D an my wife wanted a koi pond. At first, I was reluctant after seeing my friend's koi pond which always looked dirty with algae all over. However, our feng shui master advised us to install a water feature so we decided to go ahead with the koi pond and water feature.
Water Concepts was professional, with prompt action and response. They were there to advise us every step of the way. Good reliable service! Their monthly koi pond maintenance services give superb water clarity like never before."
Phua E K, Telok Kurau
"These people are great to work with! My wife and I rented a bungalow with a koi pond. We are not koi lovers and the landlord only sends someone to clean up the koi pond once in 3 months! It was a real eye sore especially when we had parties in the garden.
These koi specialists dropped off a brochure at our place one day and we decided to call them. Next day they turned up and cleaned up the pond real good. Water looks fresh and clear. Sure the kois are happy now. You have to call these people if you have a pond!"
Paul E. Davis, Bukit Timah
"We inherited the koi pond from the previous owner. We didn't know how to keep koi except feeding them. They all died one by one. Through recommendation, we engaged Water Concepts to clean up the pond. We ended up spending some money to renovate the pond as the original state was not suitable for koi.
Now, the water in the koi pond is very clear at all times. Once we had a party and my guest dropped a plate of beehoon and chicken wings into the koi pond. Water Concepts came to my house at 0pm to settle the issue as I've got no idea what to do! If not, my kois would probably have died!"
C.T. Chong, Seletar
"Water Concepts converted my condo planter box into a nice water feature. Too small for kois so they recommended the cute Ranchus. They are very professional and highly recommended. Cheers."
Christopher Seetoh, Pasir Ris
"We could never solve the problem of cloudy water in our koi pond until we engaged Water Concepts. With their koi pond maintenance program, the water is always very clear."
George Sim, Hillcrest Road
I am very pleased with the very efficient service of the entire crew from Water Concepts and Consultancy!
They literally brought back my rooftop garden to a beautifully landscaped garden. The well thought out designed was evidenced in how the rooftop was pet friendly as well as easily maintained.
The crew, especially Omar, was very experienced and advised on how existing materials can be recycled.